Brihas

• Led the management of incidents for 12 critical digital solutions, ensuring seamless functionality for over 5,000 global users.
• Collaborated with cross-functional teams to implement effective enhancements and fixes, improving user experience and operational efficiency.
• Achieved a 40% reduction in time to deliver resolutions through strategic prioritization of incidents, feature improvements and user feedback integration.

Part of the incubator-like team to drive digital solutions for internal teams. Solutions combined data science, e-commerce, retail, finance and AI.
The digital solution helped gain task efficiency delivering 2x more results and saving man-hours.

IÉSEG Conseil Paris, la Junior-Entreprise de l’IÉSEG, Paris -- Parmi les 6 meilleures Junior-Entreprises de France -- Meilleur Espoir 2017 -- Most Promising Junior Enterprise in Europe

Digital solution for a Rewards and Redemption Platform
- Conducted market research and competition analysis with large players and new entrants in Fintech
- Benchmarked products and services against key competitors
- Identified gaps in current offerings and strengths of SG that could be leveraged
- Conceived a B2B solution hypothesis for growth in retention and LCV
- Conducted surveys and focus groups online to understand customers and potential users to validate hypothesis
- Structured the final recommendation with a horizontal and vertical integration of existing products and services

- Managed a full stack team of 10 to develop an e-learning app for 300,000 US students
- Achieved milestones under tight deadlines adapting to ambiguous, ever changing situations
- Led 40+ Sprints using Agile for product development within broader project goals, strategies and roadmap
- Drove curriculum research of US Common Core State Standards to analyse and present 500+ grade-wise granular objectives to inform product development
- Advised on the educational approach to build a learner-centric app that optimises user engagement and experience

Part of the largest educational network in the world, AEFE, spread across 139 countries.
- Led the turnaround of a loss-making organisation into positive cash flow by identifying problems, conceptualising and implementing a growth strategy and ensuring sustained resilience
- Expanded into new markets to double the target population
- Rebranded and improved services for better retention and market penetration
- Drove digital transformation of processes for better client experience and data driven decision making
- Collaborated with cross-functional teams for process optimisation and digitalisation
- Built and nurtured partnerships with stakeholders, local and global organisations and government representatives

- User research
- Feature priotisation
- Agile ceremonies
- User testing
- Creating business presentations for potential investors
- Forming business models
- Researching market space and competition
- Filtering applications and communicating with candidates
- Coordinating with internal and external stakeholders
- Website building and maintenance
- Product understanding
- Organisation structuring