Chloé

- Point of contact between country stakeholders and IT across 3 international brands (MFS, Renault, Nissan), translating business needs into digital solutions.
- Handled billing, subscriptions and customer refunds for connected vehicle services (MyRenault, Nissan Connect), including L3-level resolution of EV charging network issues escalated from customer service.
- Partnered with German, Italian, Spanish and Portuguese teams to lead a test-automation initiative end-to-end (Copado Robotic Testing), and archived data (OwnArchive).
- Deployed AI agents via Agentforce for Spain, Italia and Brazil, to support lead activation and sales workflows.
- Collaborated with the Renault Merchandising team to automate billing and payments across digital and physical stores.
- Consulting project to help the company find insights to implement sustainable AI in the customer and employee experience.

Thesis: Artificial Intelligence and Experience Transformation. Value Creation and Organizational Implications for Customers and Employees in Automotive Financial Services.

- Built a full brand identity (logo, guidelines, packaging).
- Owned seasonal marketing campaigns end-to-end across 6 locations, working directly with store managers to align messaging with in-store execution.

- Supported international delegations and client communications around major B2B/B2G events (Mobile World Congress, Smart City Expo).
- Conducted market and competitive research to inform positioning and messaging for B2B audiences.